Childs Laundry Terms & Conditions

Effective Date: September 30, 2026

These Terms & Conditions apply to laundry services provided by Childs Laundry, operated by Childs Enterprises LLC. By scheduling a service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Eligibility

Customers must be at least 18 years old to schedule services with Childs Laundry.

2. General Service Agreement

Childs Laundry provides residential wash, dry, fold, pickup, and delivery services.

Scheduling an appointment reserves service for the selected date, subject to the availability shown through our online scheduling system. The time selected during booking represents the start time associated with your scheduled pickup and is not an exact arrival time.

Customers must be authorized to submit all items included in an order for laundering.

3. Pricing & Minimum Orders

Standard Laundry Service: $1.75 per pound, with a 20-pound minimum charge of $35.

Express Laundry Service: $2.50 per pound, with a 20-pound minimum charge of $50.

Final laundry charges are calculated using the completed laundry weight after service.

Selected product add-ons, oversized items, pillows, applicable pickup or delivery charges, and other disclosed services may result in additional charges.

Current pricing and applicable fees are displayed on our website and/or during the scheduling process. Prices are subject to change; however, the rates disclosed when an appointment is booked will apply to that order unless the customer later requests additional services.

4. Payment Method & Authorization

A valid payment method is required when scheduling an appointment. Payment information is securely processed and stored through Stripe. No payment for the laundry service is collected at the time of booking.

Once service is completed, the final total will be calculated based on the completed laundry weight, selected service rate, selected add-ons, and any other applicable fees disclosed under these Terms & Conditions.

By scheduling service and providing a payment method, you authorize Childs Laundry to charge the final service total to the payment method on file upon completion of your order.

An itemized receipt will be provided after payment is processed.

Completed laundry will not be delivered until payment has been successfully received. If the payment method on file is declined or otherwise cannot be processed, Childs Laundry may provide a secure payment link or other approved electronic payment method.

5. Pickup Scheduling & Delivery

Customers must have laundry securely bagged and accessible at their designated pickup location by the scheduled booking time.

The time selected during booking is not an exact arrival time. Pickup timing may vary based on the day's route, order volume, traffic, weather, and other operational circumstances.

Regular pickups will be completed no later than 9:00 PM unless otherwise arranged.

Customers will receive an estimated arrival time by text message or email, based on the communication preference selected during booking, when Childs Laundry is on the way.

Standard service has an estimated turnaround time of 24–48 hours after pickup.

Express service provides same-day service, with Express pickups occurring between 9:00 AM and 12:00 PM and completed laundry returned by 9:00 PM the same day, barring circumstances outside the reasonable control of Childs Laundry.

Service is available within a 30-mile radius of New Carlisle, Ohio. Appointments booked for addresses outside the service area maybe canceled. If you are unsure whether your address is within the service area, contact Childs Laundry before scheduling.

6. Cancellation & Failed Pickup Policy

Customers should cancel or reschedule appointments as soon as reasonably possible.

A $10 cancellation fee may be charged to the payment method on file when an appointment is canceled after Childs Laundry has notified the customer that pickup is already en route.

A $10 failed-pickup fee may be charged when Childs Laundry arrives for a scheduled pickup and the laundry is unavailable or inaccessible, or the customer cannot be reached after reasonable attempts by knocking, calling, or texting.

By booking, you authorize Childs Laundry to charge the applicable $10 cancellation or failed-pickup fee to the payment method on file when the conditions described above occur.

7. Customer Responsibilities

Customers are responsible for checking all pockets and removing personal belongings before submitting laundry.

Childs Laundry does not routinely inspect pockets and is not responsible for money, jewelry, electronics, pens, cosmetics, sharp objects, or other belongings left inside clothing, bags, or other items.

Customers may be responsible for damage to equipment or other laundry caused by prohibited, hazardous, or damaging objects left in their items, subject to applicable law. Any such claim will be communicated separately and will not automatically be charged to the customer's saved payment method solely under the payment authorization in Section 4.

Unless otherwise requested or indicated by garment-care instructions, laundry may be washed using standard cold-water settings and dried using standard medium-heat settings when appropriate.

Items requiring special handling must be identified during booking and/or clearly separated and labeled.

Items requiring hang or air drying should be clearly identified. Customers requesting garments to be returned on hangers must provide appropriate hangers unless otherwise arranged.

Laundry requiring separation by person, room, category, or other preference should be appropriately separated or clearly identified.

8. Customer-Provided Laundry Products

Customers who select the option to provide their own laundry products must place those products with their laundry at the designated pickup location.

Childs Laundry is not responsible for undesirable results reasonably attributable to products supplied or specifically requested by the customer, including fragrance, discoloration, residue, or other product-related effects, except to the extent caused by Childs Laundry's failure to follow the customer's reasonable instructions.

9. Add-On Products & Services

Optional laundry products and services may be selected during booking for an additional charge.

Product add-ons are applied using a standard amount appropriate for the laundry load and consistent with normal product-use instructions. Requests for unusually large or excessive amounts of a product may require additional approval and charges.

Any additional charge not already selected or reasonably determined by the customer's submitted order will be disclosed when appropriate before being added to the final bill.

10. Oversized Items & Pillows

Oversized items include bulky household fabrics or other items requiring additional machine space or separate processing, including comforters, large blankets, mattress covers, sleeping bags, and large quilts.

Oversized items are charged $10 per item in addition to applicable per-pound laundry charges.

Pillows are charged $5 per pillow in addition to applicable per-pound charges, with a maximum of two pillows per load unless otherwise arranged.

Customers acknowledge that laundering pillows may result in reasonable changes to shape, firmness, filling distribution, or appearance despite proper laundering procedures.

11. Damaged or Lost Items

Laundry is processed with reasonable care. However, Childs Laundry is not responsible for damage resulting from ordinary wear and tear, shrinkage, color bleeding or fading, manufacturer defects, pre-existing damage, weak seams, loose buttons or embellishments, fabric deterioration, inaccurate or missing care labels, or failure to disclose necessary special-care instructions.

If Childs Laundry is responsible for the loss or damage of an item, any reimbursement will be based on the item's reasonable current value considering its age, condition, original value, and normal wear rather than automatic replacement at new retail price, to the extent permitted by applicable law.

Receipts, photographs, purchase information, or other reasonable documentation may be requested when evaluating a claim.

Claims regarding missing or damaged items should be reported within 24 hours of delivery so the matter can be promptly investigated.

12. Items We May Refuse

Childs Laundry reserves the right to refuse items that present a health, safety, contamination, or equipment risk, including laundry containing excessive bodily fluids, mold, pests, hazardous chemicals, excessive grease, excessive dirt or sand, or other potentially unsafe contaminants.

Orders requiring extraordinary cleaning or handling may require an additional fee. When an additional charge is not already covered by the customer's selected service or disclosed fee schedule, the customer will be informed before that additional service is performed whenever reasonably practicable.

13. Storage & Unclaimed Laundry

Customers are responsible for maintaining a valid payment method and being reasonably available to receive completed laundry.

If completed laundry cannot be delivered because payment has not been received or the customer is unavailable, the customer must arrange payment and/or delivery within 24 hours of notification that the order is complete.

A $10 per day storage fee may apply after the initial 24-hour period.

Laundry remaining unclaimed for more than 10 days may be considered abandoned and may be donated, discarded, or otherwise disposed of as permitted by applicable law.

Childs Laundry reserves the right to pursue other lawful methods of handling unclaimed property when appropriate.

14. Satisfaction & Service Concerns

Customer satisfaction is important to Childs Laundry. Concerns regarding an order should be reported within 24 hours of delivery so the issue can be reviewed promptly.

Reporting a concern does not automatically establish liability or guarantee a refund, but Childs Laundry will make a reasonable effort to investigate and address legitimate service issues.

15. Service Delays & Circumstances Beyond Our Control

Pickup and delivery times are estimates and may be affected by traffic, severe weather, utility outages, equipment failure, emergencies, road conditions, or other circumstances outside the reasonable control of Childs Laundry.

If a significant delay occurs, reasonable efforts will be made to communicate updated timing to the customer.

16. Electronic Communications

By providing a phone number and email address when booking, customers agree to receive service-related communications regarding their appointment, pickup ETA, order status, payment, and delivery.

Marketing communications, if offered, will be handled separately from communications necessary to provide the customer's requested service.

17. Agreement to Terms

By scheduling an appointment and acknowledging these Terms & Conditions during booking, the customer confirms that they have read and agree to these Terms & Conditions, including the pricing structure, payment authorization, cancellation and failed-pickup fees, pickup and delivery procedures, and applicable service policies.

Childs Laundry is a service operated by Childs Enterprises LLC.